As a Service Supervisor you will report to a Community Director who will act as your team captain. You are the service team’s leader. You’ve heard the old saying ‘the best offense is a good defense.’ At Elmington the Service Supervisor is considered the defense, working with the service team to ensure the team achieves its goals. As in any athletic sport, as a key player on the team, your goal is to deliver an incredible game and win. At Elmington Property Management we strive for excellence in every endeavor, and our service to residents is a major part of that game plan.
Each Elmington community is its own living, breathing corporation. It has income and expenses, debt and a bottom line - all of which we will look to you and your Community Director to handle. As a Service Supervisor you will be asked to manage the long term sustainability and quality of the community and to execute the strategy of the owner. You will be asked to ensure a clean, safe environment and work to provide a better than expected place to live. You will be asked to find effective and creative solutions to manage expenses. You will be the primary communication with the existing residents and your efforts will determine how many will choose to renew their lease on an annual basis.
Along with this responsibility comes a very high level of expectations. You are an integral part of a multi-million dollar company. You are a master of your trade and enjoy challenges while setting and reaching goals. At Elmington, you will be pushed to Forget The Ordinary & Think Like an Owner. Every day.
To be an effective Service Supervisor at Elmington, you will need to:
Have a great attitude
Have high expectations
Think BEYOND the box
Work with passion
Have a tireless work ethic
Be self-motivated and self-starting
Be a passionate worker with a positive personality
Take pride in your work
Be a good listener
Provide positive leadership to the service staff
Offer a solution with every problem
Go above and beyond for your residents
Positively promote your community
Your Key Job Responsibilities will be to:
Supervise the workflow for the service staff and delegate workload to staff
Meet and exceed budget expectations for expenditures
Order supplies, materials and tools as needed
Diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license required), general carpentry, pool care, roof and gutter repairs.
Address issues with landscaping and snow/ice removal
Communicate effectively with residents and coworkers even in difficult situations
Provide exceptional customer service
Perform service requests correctly and in a timely manner
Operating computers and other technological devices to access email, and company utilized software
Successfully execute Elmington’s non-negotiables for service work orders and vacant turn times
Essential Functions of Your Role Include, but are not limited to:
Maintain the physical condition of the property
Utilize hand tools and power tools
Physically inspect the property in its entirety
Building maintenance and repairs
Responding to issues outside of normal work schedule when required
Accurately reporting all time worked by clocking in before beginning to work and out only when done working
Following all company policies and procedures
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The Elmington Experience
We’re creating a different kind of company at Elmington. We promise we will be never be ordinary, which we hope you can see by this job description. There will be many days you simply aren’t comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.
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